Support
Something not working, or an idea for the app? Get in touch.
Email support@dbldouble.com. It helps to include your phone model, its Android or iOS version, and what you were doing when the problem happened. Please don't send videos of other people without their permission.
Common questions
Are my videos uploaded anywhere?
No. You choose a video from your phone, and the app plays and analyzes it on the device. Videos never leave your phone through the app.
Which videos can I open?
Any video your phone can play, picked through the phone's own file picker. A camera that sees the whole strip and the scoreboard gives the best results.
The touches weren't found, or the wrong ones were.
Detection works best when the scoreboard lights are clearly visible and not too small in the picture. In Settings you can change how sure the app must be before it marks a light, and how often it checks the video. You can always step through the video by hand.
How do I delete what the app saved?
Analysis results and settings are stored only inside the app. To remove them, clear the app's storage in your phone's settings, or uninstall the app. Your videos themselves are not touched.